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Policies and Terms

Because every client has a unique situation, we will develop a plan that is best suited to your business needs.  Plans will vary depending upon type and length of service.

Time track lists are created for each project and submitted based only on the work that was performed.

Our hourly rate is $ 35.00 for most of our services with a minimum charge of one hour.  Charges for postage, paper copies, courier deliveries and any other incidental costs incurred shall be added to your invoice.  GST will be added to all Canadian client invoices.

Services, which are not billed at an hourly rate, are only available under the project rate. Our project rate is designed specifically for customized or one-time-only tasks. There are certain services that we will only offer under our project rate. This type of rate will be quoted upon request and customized to meet the individual's need. Details of the project will be needed to provide an accurate quote.

For one-time-only tasks or projects, we will kindly refund the full deposit amount within the first 48 hours - if work has not begun.  If work has begun on your project, refunds are not available. No Exceptions.  PLEASE NOTE:  Refunds are ONLY available within the FIRST 48 hours (2 Business Days) after we receive your SIGNED contract and payment. This does not mean you can request a refund after we have been working on your project for 5 or 10 days if work didn't start within the first 48 hours. This is only a timeline for refund or cancellation. Please don't try and steal our services or our finished work products by asking for a refund after you have received a finished work product or part of the work.  This policy pertains to our one-time-only tasks or per project agreements only.

If you are a new client, a 50% deposit is due on commencement of the work. The final balance is due on completion.

We are pleased to offer a retainer rate for clients who require a set amount of hours per month. This option allows a client to receive a discount on our services based on the number of hours they purchase on a recurring basis.

Rollover of allotted work time is possible if done infrequently. For example, you contract with our firm for ten hours of work per month every month. However, you plan to take a two-week vacation in July and will only require five hours that month. Knowing that you will probably need our services more the next month, we will allow you to rollover the unused five hours for August - providing you with fifteen hours of service that month only. You pay your regular rate for both July and August even though the hours were spread across July and August unevenly. 

NOTE:  This arrangement will need to be made in advance and is not a last-day-of-the-month option. We plan our work according to the needs of our clients and expect that they would reciprocate. We do realize that emergencies and unforeseen circumstances arise - these will be handled on a case-by-case basis as it would in any standard partnership.

A signed contract will be required before any work begins.  When you sign our contract and pay our monthly retainer fee, that set number of hours is reserved to work with your business.  Contract retainer fees are non-refundable.  No Exceptions.

Please do not submit work or ask us to work on projects if we have NOT received your signed contract or first payment.  Billing is done based on contract start date and will vary per client.  Payment is due upon receipt of your invoice and is considered late 5 days from the date of the invoice. A late charge could be assessed for late payments, and work maybe put on 'hold' until payment is received and clears.

We have the right to refuse service at our discretion.